Insurance question
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Pat
I was trying to sell a repair job to a woman yesterday and she told me that she already called a glass shop to do that. Her insurance gave her the name of the glass shop. They told her it could not be fixed. Well it was the size of a dime. Therefore, I told her I could fix it and insurance with pay for it. She replied that the paperwork was already been turned in and she was scared to try an again. Therefore, I left and started thinking a doubt that. Should I told her to let me fix it, turned it in to her insurance company, and told her if the insurance company would not pay for it she did not have to pay.
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glassdoctor
- Senior Member
- Posts: 733
- Joined: November 13th, 2003, 9:24 am
Yeah, I would have tried offering to do it for free period, and if the insurance would go along, then I get paid. If not, it's still free for her and she keeps her windshield. So what if the glass shop had it booked, I'll call them and cancel the appointment. All but the most spineless of women should see the sense in that. Hope no women are reading this... 
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desertstars
They told her it could not be fixed.
Who is "they", Pat?
The insurance company or the shop?
Assuming the latter, I agree with glassdoctor.
Assuming the former presents a different set of circumstances and procedure.
In either case, that member of the fair *** should have been cautioned not to replace the w/s unless absolutely necessary particularly but not exclusively if it still has the factory seal.
That point could also have been made with the insurance agent as well as touching on loss/ratio.
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GlassStarz
- Senior Member
- Posts: 1951
- Joined: November 12th, 2003, 6:11 pm
- Enter the middle number please (3): 5
- Location: Southern California
nomenclature
I have fixxed several that the glass shops have said are unrepairable Most Glass shops in my area say this 90% of the time. They are taught to sell the replacement plain and simple. Some will say if its in a certain area it cant be fixxed others will claim that a repair is not safe. I think I would have done the best repair of my life for free just to prove them wrong and gain a good reference.
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DaveC
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CPR
I did some calling around about a week ago to get repair prices from everyone in the phone book. All of them wanted to sell me a windshield, first question was do you have insurance ? We will do all the paperwork and billing for you, it has to be replaced !
So after getting tired of that I told them I had no insurance and wanted it fixed. They all asked me how big the damage was, my responce was about the size of a quarter. I got the same answer from 8 different glass companys, nothing bigger than a dime can be repaired.
It seems that all the glass replacement companys are reading off the same script, maybe they have one. Anyway if I did not know about the wsr business I would have scheduled a replacement. The average Joe getting a chip and calling from the yellow pages would wind up doing the same thing.
Somehow we need to be a visible choice to consumers, I do not see a choice when I open the phone book, unfortunately this is where most people look when they get a chip- get steered right into a replacement.
So after getting tired of that I told them I had no insurance and wanted it fixed. They all asked me how big the damage was, my responce was about the size of a quarter. I got the same answer from 8 different glass companys, nothing bigger than a dime can be repaired.
It seems that all the glass replacement companys are reading off the same script, maybe they have one. Anyway if I did not know about the wsr business I would have scheduled a replacement. The average Joe getting a chip and calling from the yellow pages would wind up doing the same thing.
Somehow we need to be a visible choice to consumers, I do not see a choice when I open the phone book, unfortunately this is where most people look when they get a chip- get steered right into a replacement.
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desertstars
broken bits
CPR.
As opposed to ten or fifteen years ago, we ARE and are increasingly BECOMING a visible and viable choice viz a viz brainless replacement.
Most people know that our industry exists.
What they aren't aware of or knowledgeable about is the extent of damage that is open for quality repair.
When a replacement company cons them into replacing rather than repairing anything larger than a dime, the customer doesn't know that advice is bogus and takes their word for it simply because the customer doesn't know any better.
I have the utmost regard and esteem for any company in the business of both repair and replacement that puts the customer ahead of their bottom line.
And, I blame the insurance companies for allowing the practice of bait and switch or outright lies to exist in the first place. Those particular whores of the dollar sign merely pass their unjustified costs onto ALL of us.
They aren't eating the difference. Why should they care?
As opposed to ten or fifteen years ago, we ARE and are increasingly BECOMING a visible and viable choice viz a viz brainless replacement.
Most people know that our industry exists.
What they aren't aware of or knowledgeable about is the extent of damage that is open for quality repair.
When a replacement company cons them into replacing rather than repairing anything larger than a dime, the customer doesn't know that advice is bogus and takes their word for it simply because the customer doesn't know any better.
I have the utmost regard and esteem for any company in the business of both repair and replacement that puts the customer ahead of their bottom line.
And, I blame the insurance companies for allowing the practice of bait and switch or outright lies to exist in the first place. Those particular whores of the dollar sign merely pass their unjustified costs onto ALL of us.
They aren't eating the difference. Why should they care?
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