waiver of liabilty

[sunshine wr]

does anyone have a standard form letter to waive liabilty or know of one on the net somewhere?

[GlassStarz]

I use the one from the act website

[GRT]

Me Too, it pretty much covers the bases. It's at the bottom of my invoices, right above where the customer signs.

[johnnyone]

I dont use one,, I am repairing damage not putting in new glass,, if I make it worse I try to fix it or dont charge them, If they ask will it run when I am repairing it I say there is allways that chance. I would rather have it run when I am here so I can have the chance to fix it.

[AutoEgo]

But I haven't used it yet. I tell everyone up front that there is a chance all be it a small chance that it will run while I am in the middle of the repair. If they balk at that then I back off the job. The signing a waiver thing makes me feel a bit uncomfortable. It's kinda like saying, here sign this, I really don't know what I'm doin and I might break your stuff. At least thats what it feels like to me. I do tell them of course that if it breaks during repair there is obviosly no charge and if the slight pressure I use in my repair makes it run it was more than likely going to run anyway.

Sean

[Repair1]

Let me educate you a bit on this, Liability forms were created by the glass companies. As much as we hate to see a glass shop get a hold of that repair face it! Windshield Repair was mainly marketed through the glass companies in the beginning. Which happens to be were most of my experience comes from.
We would have customers sign these waivers to cover our butts because in so many cases Windshield Installers would just snap that windshield usually because of poor training, lack of experience or in most cases a installer could install a windshield faster than he could do a repair. I know that when I was in the glass business if we had a mobile windshield repair job there was always a windshield in the van just incase they broke the windshield you could only imagine what the repair success was on mobiles. Some of the glass shops have made adjustments to the system so I

[GRT]

I've had it at the bottom of my invoices for a long time and I can't ever remember anyone saying a peep about it. .....Go Figure.....

[glassdoctor]

I agree with Repair1

I don't think there's anything wrong with having a waiver, and I'm sure it can be "explained" the right way so the customer is at ease. And it might just save your butt on a bad day. But then it might lose you a job if you scare a customer.

I have always just used my judgement and informed the customer of the rare possibility of sreading the crack, if I see that it's a risky repair. You can usually tell if there is reason to be concerned, like if it's a couple inches from the edge, long star leg, etc. Or if there is moisture and I have to dry it out. That's the most dangerous thing. Otherwise I don't say anything... and give them no reason to doubt me. 8)

As for the comments on the replacement guys work...
When you see a tricky repair that has a chance to split, but you do things right and are careful and it turns out fine, you know that an installer from the glass shop would have broke it or just said it can't be repaired. You know how many repairs I have done that could have easily been turned into replacements if that was my business. Replacement guys doing wsr bite.

[sunshine wr]

SORRY GUYS ! I meant a waiver in lieu of having insurance . I've had some fleets turn me down because I'm not yet insured.

[glassdoctor]

If they ask you to have insurance, I don't think "giving them your word" in written form will help.

If I understand correctly, you want to free them of liability for damage to you. That's like signing "at your own risk" stuff when you go skiing or skydiving. Maybe this would make them happy, I don't know.

But they are also concerned about what you might do to them or others while on their property. This is where only your own insurance policy will help you. They and their insurance company don't want to be liable for something a vendor might do.