Do YOU see old repairs with exposed pits?

Post your windshield repair tips, questions, advice! Note there is a sub-forum specifically for business development questions.
johnnyone
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Post by johnnyone »

Yes I have see repairs that have fallen out and some that are about to fall off,,,I usally redrill and fill with good pit resin and charge a small fee along with the other repair. I ask them to check on them in a month or two and call me back if it doesent look right and will fix it for no charge!!!!!
Bullseye WSR
desertstars

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Post by desertstars »

OK. I'm totally confused in regard to the original question.

One cannot re-inject resin into the original drill point or pit if that drill point was originally filled with resin even if the resin didn't take in the first place. SOME of it must have cured which resulted in blocked passage for any attempt to refill without drilling into another section assuming the damage is large enough to do so.

To simply say that the resin might have popped out ignores the entire procedure of suction and pressure and to imply the obvious.

That procedure wasn't followed in the first place and was usually, if not, always, ignored by fast-buck artists or those who buy $8.00 fills from the local hardware store or someone who drilled and then walked away.

I've straightened out many repairs done by incompetent "tech"s and passed by too many others that were impossible to clean up.

As far as not putting down the competition is concerned, that's an old and invalid conundrum that deserves to be put to rest in our business.

Trashing the competition is one thing.

Pointing out lousy repairs or lying bait-and-steer shops is another.

The LEAST the public deserves is to be advised about the latter two categories and, in spite of my extensive sales background and that particular caveat, you can bet I make it a point to do so every chance I get.

If the customer then chooses to use the same incompetent in the future, that is his or her's choice and they deserve the consequences.
glassdoctor
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Joined: November 13th, 2003, 9:24 am

Post by glassdoctor »

desertstars, I think the original question was just referring an empty drill hole, not an unfilled break.

I don't see unfilled pits or drill holes around here, but I do see a lot of nasty yellow crusty buggers. Sometimes the rest of the repair is fine and sometimes the repair is terrible. You think someone is using pit resin that turns yellow, or are they filling the pits with golden nose nuggets?
Coitster
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Post by Coitster »

Actualy most people don't know this but when a pit turns yellow its because they topped the chip off with the same resin they fixed the chip with. Pit resin is specificly for topping the chip off. It is designed to weather the air and elements. Regular resin isn't designed for that. I know of people who want to save some money so they only get one resin. Bad move. :(
David
Coitster
Glass
Repair1

Post by Repair1 »

cure4glass wrote:I will refill the pit at no charge just as a customer service.The customer will appreciate and remember the "little extras".

Doing it as a courtesy for a retail customer is one thing, however to do anything for free for a dealer is crazy they will leave you for a buck try to beat your prices down every chance they get. I say if you can make an extra 5 bucks on a dealer account do it, what
desertstars

osha

Post by desertstars »

Good point Coitster concerning the resin difference between exterior and interior curing properties viz a viz potential discoloration.

I see that.

But, glassdoctor, I did refer to an un-filled drill hole in the first place and the question of whether or not the resin "popped" out allowing a clean injection for a "re-repair".

And I state my original premise.

If the original "repair" followed simple basic procedural rules concerning suction and vacuum cycles sans contamination followed by a curing process using good or even bad resin, there is NO way that one could effect a repair setting up on the ORIGINAL drill point.

As far as I can ascertain given the facts presented, this guy drilled and walked away and that is NOT uncommon.

Rather than being argumentative at this point, I'd like to point out what really ticked me off.

That concerns the fast-buck artists and our seemingly docile compliance NOT to run down someone who does lousy repairs for whatever reasons in spite of the fact that the replacement industry has knocked us for years.

Those kind of people along with their bad repairs need to be pointed out at every opportunity.

They reflect on you; they reflect on me. They reflect on our industry.
glassdoctor
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resin popout

Post by glassdoctor »

Maybe we are on a different page here. I may be confused too... I didn't think anyone was talking about re-injecting these old repairs, but simply doing a pit fill that the first guy should have done, or a pit fill that "popped out".

Of course you are right that you can't inject new resin into an old break using the original pit. Even the worse of repairs have enough cured resin to clog up the passages making a re-do complicated if not impossible.

On this note, a couple days ago I found a couple small "oval bullseye" repairs. They were filled in the center, with most of the outside ring unfilled... about a 50% fill. These can be tough to re-do successfully. One came out great. I closed my eyes and smacked it pretty hard (using a probe and tappr) and completely reopened the original structure of the break and repaired as usuall. This doesn't often work but it's worth a shot if you feel like gambling. I will try it next time and see what happens. I might have pics of this one if I remember right, but I haven't seen them yet.

The other old repair I drilled into the unfilled outer ring and got it mostly filled. Ok, not great.

I agree that we should have no mercy on wsr hacks. I tell people that unfortunatley many or most repairs are done poorly. There is no reason we should try to defend the work of all the dumbass guys. Bad repairs do give wsr a bad rap. At least it makes you look really good when your repair is 100 times better than what someone else did. But what are we supposed to do about the hacks? go on a wsr tech witch hunt? :wink:

I don't give rip what the "replacement" guys think of us or of bad repairs... they are the ones doing most of the bad repairs and they should know that. :twisted:
gold star wsr
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Post by gold star wsr »

If the pit resin is not completely cured, it can be pulled out during the scraping process, especially if it is a nice neat drill hole, and/or the windshield has been treated with a rain-x type product. Sometimes the technician might not notice that the filler has pulled out, but my guess is that most often s/he is in a hurry and just doesnt bother refilling the hole. After all s/he cant see it from their house, and we all know it is the rare client who would notice right away.
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