Re: Direct billing
Posted: January 19th, 2003, 5:29 pm
Hello id like to share my story, I bought a car last monday and the windshield was broke 12 hours after i brought it in for a state inspection, I called arround and went with Repair one (harmons auto glass) heres a copy of what happened..
""Now everyone can see how my luck is, so the windshield repair man was suppose to call me when he got to town, he didnt, but my fiance did telling me he was working on the windshield......without talking to me(i told them i wanted to speak with him to see what he thought the windshield would look like after a repair becouse i didnt want the crack or it wouldnt pass inspection)...then i rush home from work and he just finished, I walk over to the car and gasped it looked WORSE, and i said so, he looked at me and said " its becouse of the water in the crack from the snow, but its repaired ,(later he did tell me he was looking for a better job becouse he just bought a house) i gave him the check and went inside and cried *have to be honest lol* well within 10 mins of being inside the phone rings it was another repair shop that saw my msgs online, I told him what happened and he informed me that what he did was wrong and that company isnt really a windshield repair but a windshiel INSTALL place, the man was suppose to dry the crack first or it would make it worse it wider now.....well he tells me to cancel my check and call them and complain i did, the repair boss said i have told him time and time again to dry the crack when it snows or rains,,, he would send his best to come repair it , but i reminded him that a windshield could only be repaired ONCE per crack and it couldnt be fixxed (from what the good repair man told me) he told me well..... sometimes we can.. then i said and what happens if you CANT becouse this man messed up im out over $600.00 and asked to talk to HIS boss... he said he would be in monday and i took the names of his boss and him, and told him if they cant fix it i EXPECT a new windshield becouse their man messed up. and he said he couldnt confirm i would get a new one but to talk to his boss and he would work something out and my check would be brought back to me monday when they came...........GRRRRRRRRRR
Im going to tell them if they cant repair it to pass md inspection (that im making them come to... because its right down the road. and all spectra has to do is look at it for a second) that i want a winshield installed that day and i wont pay more then the 59.95 that i had paid for the repair""
please email me or respond i need help fast since he was wrong what do i do contact the bbb or what?
Trisha
""Now everyone can see how my luck is, so the windshield repair man was suppose to call me when he got to town, he didnt, but my fiance did telling me he was working on the windshield......without talking to me(i told them i wanted to speak with him to see what he thought the windshield would look like after a repair becouse i didnt want the crack or it wouldnt pass inspection)...then i rush home from work and he just finished, I walk over to the car and gasped it looked WORSE, and i said so, he looked at me and said " its becouse of the water in the crack from the snow, but its repaired ,(later he did tell me he was looking for a better job becouse he just bought a house) i gave him the check and went inside and cried *have to be honest lol* well within 10 mins of being inside the phone rings it was another repair shop that saw my msgs online, I told him what happened and he informed me that what he did was wrong and that company isnt really a windshield repair but a windshiel INSTALL place, the man was suppose to dry the crack first or it would make it worse it wider now.....well he tells me to cancel my check and call them and complain i did, the repair boss said i have told him time and time again to dry the crack when it snows or rains,,, he would send his best to come repair it , but i reminded him that a windshield could only be repaired ONCE per crack and it couldnt be fixxed (from what the good repair man told me) he told me well..... sometimes we can.. then i said and what happens if you CANT becouse this man messed up im out over $600.00 and asked to talk to HIS boss... he said he would be in monday and i took the names of his boss and him, and told him if they cant fix it i EXPECT a new windshield becouse their man messed up. and he said he couldnt confirm i would get a new one but to talk to his boss and he would work something out and my check would be brought back to me monday when they came...........GRRRRRRRRRR
Im going to tell them if they cant repair it to pass md inspection (that im making them come to... because its right down the road. and all spectra has to do is look at it for a second) that i want a winshield installed that day and i wont pay more then the 59.95 that i had paid for the repair""
please email me or respond i need help fast since he was wrong what do i do contact the bbb or what?
Trisha