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Unintentional Forum Ban

Posted: November 15th, 2013, 10:37 am
by Brent Deines
If you tried to login and received a message that your IP address has been banned, please know that it was not an intentional action of forum moderators or board administrators. We believe the issue has been resolved but the cause is still unclear. We are however doing everything possible to identify the cause so we can make sure it does not happen again.

If you are still unable to login please email info@deltakits.com. Include your FORUM NAME, the EMAIL ADDRESS you used to sign up to the forum, and the IP ADDRESS of the computer you are using to access the forum. You can get your IP address by visiting whatismyipaddress.com.

Forum members in the USA can also call us toll free at 800-548-8332. International members can call us at 011-541-345-8554.

We are very sorry for the inconvenience!

Re: Unintentional Forum Ban

Posted: November 22nd, 2013, 6:42 pm
by Brent Deines
It just happened again. So sorry folks, we are working on it. Thank you for your patience!

Re: Unintentional Forum Ban

Posted: November 22nd, 2013, 7:23 pm
by Brent Deines
We believe the issue has been resolved. We also believe we now know what caused the issue and have put measures in place to prevent it from happening again. Once again I apologize for the inconvenience and thank you for your patience!