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How long do you usually guarantee your repair to customers?
Posted: September 20th, 2011, 6:17 pm
by BrightFastWSR
Hi, I'd like to know how long you usually guarantee your repair to your customers. How long will the resin change to yellow color usually?
What resins are you using ? Thanks.
Re: How long do you usually guarantee your repair to custome
Posted: September 20th, 2011, 6:26 pm
by benswindshieldrepair
Life. Magnabond from Delta Kits
Re: How long do you usually guarantee your repair to custome
Posted: September 20th, 2011, 6:32 pm
by bill lambeth
Life,LR,surface dynamics ,delta
Re: How long do you usually guarantee your repair to custome
Posted: September 20th, 2011, 8:38 pm
by paulrsf
Also life - also Magnabond from Delta Kits.
Re: How long do you usually guarantee your repair to custome
Posted: September 20th, 2011, 10:14 pm
by candyman
I dont give any. I simply tell the customer if they replace the ws within 30 days I will refund their money. I tell them the windshield is sealed and should not have any additional problems with it. I have yet to have a complaint. I ASK EACH CUSTOMER AFTER THE REPAIR "ARE YOU SATISFIED WITH THE REPAIR". kEEP IT SIMPLE.
Re: How long do you usually guarantee your repair to custome
Posted: September 21st, 2011, 12:23 am
by screenman
For as long as they own the vehicle, Magnibond all the way. Never had a Delta resin go yellow, although I have tested other manufacturers one's that have, that is the reason I use Delta.
Re: How long do you usually guarantee your repair to custome
Posted: September 21st, 2011, 5:33 am
by clearquest
Any reputable wsr company that is doing quality repairs should offer an UNLIMITED MONEY-BACK GUARANTEED LIFETIME WARRANTY. It's that simple.
Re: How long do you usually guarantee your repair to custome
Posted: September 21st, 2011, 6:41 am
by Windshield911
LIfe-UB resin
Re: How long do you usually guarantee your repair to custome
Posted: September 22nd, 2011, 6:02 pm
by robert n
For as long as the customer owns their car....Delta Kits Magnabond.
Re: How long do you usually guarantee your repair to custome
Posted: September 23rd, 2011, 10:22 am
by Chips_Away_Windshield_Repair
clearquest wrote:Any reputable wsr company that is doing quality repairs should offer an UNLIMITED MONEY-BACK GUARANTEED LIFETIME WARRANTY. It's that simple.
Very well said clearquest. Lifetime warrenty.
In addition, if my travelling RV friends and or customers have a problem anywhere in the country I will locate someone close to them willing to take care of a problem. Things like this will sometimes happen but if we can all work together and cover others backs makes it a really good business to be in.
I will do the same for any one else.
When we are on the road and someone here has a problem I have a friend who owns a larger company and will take care of the problem within hours.
No cost to me and they just explain I'm out of town and substititting for me. In return I refer many calls to them I can't handle or on the road.
Hasn't happened often but when it does I want to keep a super satisfied customer!
When they buy a new car or pick up additional chips I want my card in their glove box.