I\'m PIST!!! But am i wrong in being so?

[Anonymous]

Hello everyone.
As you know i am still looking for the ultimate in w.r. tools. So upon my browsing the net i found somthing disturbing.(YOU FOLKS TELL ME IF YOU THINK IM WRONG)
I went to check the u.s. windshield repair forum to see if there were any new posts or replies.Well i found one. It was about a tech like myself looking for info on tools before making the plunge.
Iwas reading how u.s. was plugging his program to the soon to be new tech. (nothing wrong with that)
the new tech went on to express his concerns on the cost of u.s.'s tools and training package, a bit pricey but seemed to be nice.
Well u.s. came back and told the new prospect if cost was areal concern,then check out rightlook.com or was it rightchoice.com?
Any way this is where it got interesting!
Me being the nosey person that i am i also went to that sight only to find...........A BIG SUPRISE!!
This sight caters to various small business.(DENTS,DINGS,DETAILERS,etc.. Well imagine my surprise to find the owner of U.S. pictured on the sight repairing a windshield! Upon further investigating the sight i found his tools were also the ones that sight was claiming to be theirs.
I was getting ticked! Before we go any further you need to understand that i live in Oregon and i go to Sandiego once a week every week for my auction biz. I contacted u.s. to see his tools and ask for a demo. I told him i was in Sandiego once a week. he told me to come to Orange co. Ca for the demo. So i went to Orange co. from SANDIEGO rented a hotel room. Then saw him the next morning.
Now what ticks me off is that i was already in Sandiego before driving to L.A. area. Remember the web site i just told you about.GUESS WHAT? It's in freaking Sandiego!! I could have driven a few minutes instead of a few hours! And i could have saved a hotel bill among the inconvienance. I called the company that had the site, the first guy on the phone didnt know what i was talking about when i referred to the guy doing the glass repair on the web site. After talking to the owner Steven Powers, he said that u.s. actually makes the tools but they came up with the training videos and the training course that you can purchase for a nominal fee. U.S. is against traing videos,and whats up with the company claiming the tools to be there's? Well gang enlighten me please , would you p.o.ed? :">

[Anonymous]

chprfixr,
I would feel like you do and this would raise a CAUTION flag for me before dealing with this company.I also read the forum you are talking about.I would think long and hard about what I bought. Grace Gold Star has a very good post somewhere here on this forum where she had narrowed her decision down to 3 suppliers.If you will watch on eBay you can find some good deals on used equipment there all the time.Brian likes Delta, We like Glas Weld, Grace uses Gt, All are good quality. It is like Chevy and Ford. There are some bad ones also. Good Luck in your final decision and welcome to W/S/R.

[Anonymous]

There is a good reason for the similarity. Rightlook is a downline of Us windshield repair as according to Bill "Mr. US Windshield" himself... (Downline??? - Has someone spent too much time in Amway)

Just think of this way as a horse. If Bill at US windshield is the mouth, guess what part of the horse is Rightlook?

Best advise- keepLOOKing. There are good tools out there, just don't get suckered into buying the overpriced kits. Check out what each company has to offer and buy what you need.

[Anonymous]

What it looks like you have here is a simple distributorship agreement between Rightlook and US. Rightlook is in the training biz, and is also a distributor of US equipment.

It is very common in most industries to 'private label' equipment, supplies, vitamins, etc and have them sold as if they were produced or manufactured by the company that advertises them. US w/s could just as easily private label the training videos right back and sell them to their own customers as if they created them.

There are tens of thousands of products being sold every day that are manufactured by one company and sold under several different names by several competing companies. Nothing funky here.

[Anonymous]

Ron... Rightlook are resellers of other peoples products and also do training, search the web and look for companies selling paint touch up systems, PDR tools, Interior repair kits and wsr kit... you will find many sell the same products usually made by a handful of Original makers... Myself Id sooner buy direct from the maker if I know who they are, It cuts out a middle man and I feel you get better service, and real knowledge instead of second hand... As far as your Orange county / San Diego problem, It sounds like a bad deal, I suppose U.S. wanted your biz and figured they would make more money selling to you direct, if they had sent you to Rightlook you would be Rightlooks customer, They had you in the palm of their hand... I suppose I would think hard about this, it would give me a reason to pick another WSR company... If I felt ticked I wouldnt want to give them my money, It would be a bad start to a relationship...

[Anonymous]

chprfixr,

Well I can see your concerns. I guess he should have been more forthcoming about the whole internal company structure if you presented your scenario to him. Unless he is not affiliated other than reselling his tooling to the other company.

If he is directly linked well then I could see him trying to sell the more expensive package first but by not telling you about all your alternatives would end his opportunity for my business. Either system sold would be a profitable sale for him. This is shoddy business in my eyes.

If he just sells the tools to them well then I don't know if he is obligated or that would be smart business to tell you. He would be losing a larger profit margin by doing so because he has already sold and made his money on the tooling sold to this other company.

I would think any quality supplier would be confident in their tooling / resins and expect that you would shop around. So would an upstanding business man tell you...probably but, does he have to... no.





Pay it foward,

Brian
www.safeglasstechnologies.com

[email]"info@safeglasstechnologies.com"[/email][/email]

[Anonymous]

you have the choice buy from him the manufacturer, or the people who sell his tools and training videos.
you can become a detailer buying equipment from home depot and buy some videos or you can buy a business opprutunity from a company that sells equipment and training all in one place.
if your not in business now with wsr and know nothing about it other than you want to do it, I would get it all in one place.
this investment you make will be written off at tax time so don't think of it as this company charges more then this other one think of it as will I be trained correctly and understand what their saying and be able to repair the breaks and run a business.
just because you buy xyz kit does'nt mean your just going to be making money, it means that if you use the kit you will make money, and have a plan to get the business. the biggest thing in business is getting the business.

[Anonymous]

Thank you for all the replies,I am thinking dollar for dollar DELTA is probably the kit i want. They are close to my home town and i hear alot of good stuff about them. ONE THING THOUGH, i am only hung up on two things. One is, why dont most techs using the delta kits drill for their repairs? And how do you perform long crack repairs if the bridge wont slide! I know your probably gonna say "use lube or vaseline", but is that the right answer?
chprfixr

[Anonymous]

I use the capillary action method of crack repair. This does not require the use of the bridge for the crack. Instead, the crack repair resin is introduced at the low end of the crack and steadily applied along the length of the crack, being careful to stay behind the resin enroute, and applying the curing tape as you go.
The resin is wicked up the crack, much like liquid rising in a straw. I use the bridge for repairing the rock chip where the crack originates, and the mini-bulls-eye at the end of the crack, but there is no need to slide the bridge for this.

[Anonymous]

chprfixr,

I think in addition to DELTA's position for standard stone chip repair, techs do not drill to minimize the negative effect on appearance and this includes myself. Provided the break will fill completely. I don't think this necessarily applies to just techs using DELTA KITS though. I have found on most of the repairs I encounter are stars and combo's and as long as there a piece of glass missing with connected legs they will fill but you will have to a little more patient and they will require some manipulation. Where are all those bullseyes Maybe some of the high volume fleet techs will drill all stars and combo's for efficency because the client is more concerned with reliability,down time and savings rather than appearance.

For the cracks, I first must state I don't repair cracks over 12 inches and prefer them to be no older than 1 month. These are just my personal set standards for appearance concerns / customer satisfaction. So I don't know if this will help you. I usually fill the chip first and as much of the crack as possible, cure and then from the anchor fill and cure the remaining portion. For horizontal and vertical cracks alike I prefer to fill from top to bottom when possible. Although the resin is being pushed sometimes the crack diameter is so tight it is easier to push the resin down hill similar to a gravity feed. Don't forget to use your crack expanders when needed and put enough resin in your injector. This is what has worked for me.

There are different ways to accomplish the end result and we all have a preference. They should all work as long as you apply the fundamental basics that apply to all of us no matter what system we use.

Good Luck with your new system and business.


Pay it foward,

Brian
www.safeglasstechnologies.com

[email]"info@safeglasstechnologies.com"[/email][/email]