paintlessplus wrote:I usually have the cust. call the claim number on the back of their ins. card. The claim is reported and usually transfered to the network- I'll get on the phone with the network to give my info and get a referal number. Bob
I assume the referral # is the same as the confirmation #, right? When you say, "given my info," what info are the insurance companies expecting you to provide?
I apologize if this is aggravating, but I just want to make sure I won't be in for any surprises. I really appreciate the help.
Dispatch#, referral# and confirmation# are all the same. Depends on what network your working with. You will always be required to provide a full Vin#, date of loss (when damage occured) and some times customers address and insurance company. When you get to customers vehicle and find additional hit (chip) make absolutey sure the customer calls back insurance and provides additional approval for the second repair. If not your only going to get paid for one.
I know this seems confusing- let me expound. At this time , I'm a participant with 3 different networks. Lynx- "dispatch number"
Safelite /SGC- "refferal/authorization number"
Trans America Glass- "control number"
This is a number that they give to you to authorize and start the repairs that they use to reference each glass claim they process.
I'm not sure which billing method you are going to use- I assume you're a newbie to this. The info they usually ask is your name -name of business-will you agree to repair for their stated price. It might be easiest to go with ACT until you get comfortable.Try to read all the posts. I guess what I was trying to say is that before the insurance company will pay on a claim, it must be reported and approved. That is done by calling the customers ins. co. glass claims number,the customers agent,or the specific third party glass claims network(Lynx, SGC,ect.) If you use ACT, as I understand it,you first call them, they talk to your customer, then they make the contact with reporting the claim, getting you an authorization, and handle all the billing details. Hope this helps. Bob
You did a very nice job explaining that with further detail! Sometimes I forget how it was when first starting out. I'm not personally fond of using ACT because of the additional cost but as a newbie getting started it makes things much easier.
One note to add. I'm assuming that in order for the ins co to waive the deductible, the owner must have comprehensive coverage. If not, they'll have to pay cash.
Glass Medic wrote:One note to add. I'm assuming that in order for the ins co to waive the deductible, the owner must have comprehensive coverage. If not, they'll have to pay cash.
Doug
Correct! This is why you verify the customer's coverage and obtain a claim/referral/etc... #.
Generally speaking, almost any vehicle that is being financed will have comprehensive and collision coverage as required by the respective finance companies.
