Multiple repairs

[Successteamnva]

Greetings,
When you have a customer with more than 1 chip, how do you price as a group? Do you charge the same for each or discount the others? Thanks for your help.

[ChampionCHIP,wsr]

I charge per windshield one price. If an ins. co pays for additional I charge that

[screenman]

I charge a third of the first price for every other chip on the same glass.

[Semper Fi]

Just a follow up question, what is your limit for repairs on one windshield? Worded another way, how many repairs will you do before telling the customer to get it replaced?

[Semper Fi]

For me it's more a question of how good the repairs look and how much the replacement costs. If the repairs all come out great as they should, I don't have a limit.

We don't normally see many windshields needing more than 2-3 repairs at one time but some of my fleet accounts would sometimes have double that amount. I had one motor coach that used to take people to Alaska via the Alcan highway before it was paved and before we finally replaced the windshield we had done dozens of repairs. It was a very expensive windshield and he got new rock chips every trip so he waited until one finally cracked out before he could get it back to me before replacing it.

[Semper Fi]

Good to know. Thanks. Followup wuestion, do insrance companies have a limit?

[Brent Deines]

I think they they vary on the number they will pay for but I'm afraid I don't know any specifics.

[Successteamnva]

Thanks all for your input

[ghost rider]

Good to know. Thanks. Followup wuestion, do insrance companies have a limit?

If you're asking about how many they pay for, most companies now pay one price no matter how many chips the customer has. There are a few companies that will pay for up to 3 repairs at a reduced price for the second and third. I have only had one company that paid for more than three.


If you're asking how many chips will the insurance company allow on one windshield, I have never heard of any limits on that.

[RCRNR]

Most insurance pay for one then rest are free some exceptions are gerber, hsg, pemco, cig etc. I personally charge for cash price in between what the insurance companies pay for an extra chip they pay between 10-20 an extra so I charge 15 to cash customers so long as done at the same time as first at full price. There are some out there that charge less some more its up to you and what your customers will pay and the quality of work you do. I have yet to charge a customer for a rerepair being I will not guarantee some one elses work. Again entirely up to you and what you feel confident with. Just had a cash paying customer in a real nice BMW one chip didn't want to use insurance as I was doing I noticed a 2nd chip on his windshield he said was repaired already in Seattle there was a lot of black and to me did not look repaired. He asked me does that look done right I explained to him it may be structuraly done properly just not the way I do them. He asked me to redo it I charged nothing on that one drilled it and filled it up properly but did not notate it on my invoice. He really wanted to pay me more I told him no being I wont guarantee that chip being I dont know what it looked like initially. He will be back in the future one more very happy customer.